The Voith field service program supplements service activities, contributing to a stable machine run. The individual modules are specifically coordinated to the respective needs.
The field service program consists of various modules that can be combined with one another as needed. The Emergency On-Call Module provides a fast reaction response to customer calls. Qualified service personnel are available with contractually agreed access times, and use of the latest communication processes such as the Remote Diagnostics module allows remote diagnostics in the shortest time. The Uptime Service module offers contractually agreed availability of the respective system and combines all important elements from the field service program.
The field service program is an important aspect of preventive maintenance, the elimination of malfunctions and emergency aid.