Insights
Always ready to respond

Short detour to Thuringia: At Arnstadt and Kölleda, Voith Industrial Services works under one roof with two subsidiaries of Daimler AG. Impressions of a customer relationship that lives on trust and a will to perform.

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Insights
Always ready to respond

No fear of sophisticated technology – Matthias Roth from Voith Industrial Services maintains state-of-the-art production robots. Pace and expertise are of the essence.

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Insights
Always ready to respond

Don’t skew it! – inventory logistics is one of the tasks performed by Voith at the MDC facility.

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Insights
Always ready to respond

Right at the heart of the customer – Ralf Böx (left), Voith foreman at the MDC facility in Kölleda and Arnstadt and Robert Passlack, in charge of Voith Industrial Services in Arnstadt, standing at the MDC’s production line.

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Insights
Always ready to respond

Trust implies responsibility – Olaf Heyer and Robert Passlack focus on every detail of the customer’s work.

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No fear of sophisticated technology – Matthias Roth from Voith Industrial Services maintains state-of-the-art production robots. Pace and expertise are of the essence.

Always ready to respond

Robert Passlack scurries across the gray concrete floor of the production hall of MDC Technology, whizzing past the whirring machinery and buzzing gesticulations of the robots. This subsidiary of Daimler AG manufactures crankcases for Mercedes-Benz car engines on a production space equivalent in size to roughly two soccer fields.

The factory was constructed in 2012. Voith was on board as a service provider from the beginning. This follows the pattern established ten years ago at MDC Power in Kölleda, another Daimler AG facility used to manufacture engines, located 60 km away. Nowadays 80 Voith employees perform services at each location. The Voith staff are assigned a variety of tasks, such as repairs and maintenance of machines, planning the processes involved in redesigning factory layouts, driving forklifts, helping in the incoming goods department, loading and unloading trucks, managing stores, cleaning and also in facility management. A colorful variety of jobs, or as Passlack, the foreman of Voith Industrial Services in charge of Arnstadt, puts it: “We’ve got the customer’s back covered.” MDC Technology can therefore concentrate on its core business.

The cooperation with Daimler has been in place for over fifty years already. The evolution of the arrangement over time has resulted in new tasks and duties constantly being added to the service package, and at MDC now extends, for example, to the technically challenging task of cleaning highly sensitive technology in the automated production process using ultrasound, highly compressed air and dry ice instead of cleaning rags.

Don’t skew it! – inventory logistics is one of the tasks performed by Voith at the MDC facility.
Right at the heart of the customer – Ralf Böx (left), Voith foreman at the MDC facility in Kölleda and Arnstadt and Robert Passlack, in charge of Voith Industrial Services in Arnstadt, standing at the MDC’s production line.

Finger on the pulse

Robert Passlack is in charge of the activities of Voith Industrial Services at the components facility in Arnstadt. The 28-year-old technician touches base each day with his contact from MDC Technology. We leafed through his calendar.

8:30 a.m. – The early meeting

At the meeting to start the day, the managers in charge at MDC Technology discuss the coming day’s production. We report on the current status of our work. What maintenance needs to be performed? Do any machines have to be prepared for production tests? When everything is running smoothly the mood is correspondingly bright.

9:30 a.m. – Inspection round/repairs

The daily round of checking on repairs and maintenance. The production facility is chock-full of high-tech machinery. We maintain pumps that run at 3,000 bar and drills that have to work at an accuracy measured in microns. Time is of the essence to prevent any interruption to production.

11:30 a.m. – Midday meeting

We discuss the afternoon shift before the lunch break. At 2 p.m. a new batch of casings is ready for processing. But first the plant needs to be programmed accordingly. In addition, we get a message that the water needs to be changed in one of the washing machines used to clean the crankcases.

2:00 p.m. – New shift

Morning shift workers briefly swap notes with their colleagues on the afternoon shift. Industrial safety is also on the agenda today. Noise levels in the manufacturing hall frequently climb over 80 db – as loud as a pneumatic drill. Ear protection is mandatory.

4:00 p.m. – Project planning

In parallel to the daily business, we assist in the planning for the new projects together with MDC Technology: possible expansion of the production lines, planting out the roof with green cover, installing a ventilation duct, ensuring the fire extinguishers are where they should be. We are the point of first contact for a wide range of our customer’s needs.
Trust implies responsibility – Olaf Heyer and Robert Passlack focus on every detail of the customer’s work.

Milestones in the cooperation between Voith Industrial Services and Daimler AG

First contract awarded by Daimler-Benz AG at the Gaggenau facility
Shifting machine cleaning from production time to the weekend
First contract for cleaning the painting shop in Sindelfingen
Introduction of fixed cleaning tasks to improve the quality of the process
First contract for infrastructural facility management services at the facility in Untertürkheim
Focus of production workers firmly placed on production
First contract for construction-related services at the Group headquarters in Möhringen
Entry into the market for infrastructure services at Daimler’s new location
First contract at a foreign facility at Juiz di Fora, Brazil
Maintenance services performed during production time
First contract for a complete suite of facility management services at the Kölleda facility
Bundling of indirect services into one package during the establishment of a powertrain production facility
Accompanying the construction of the facility at Kecskemét, Hungary
In setting up a new facility transferred from the model used at Rastatt and Sindelfingen
First contract for maintaining the shell of the building for the facility in Bremen
Assuming the operator’s tasks and duties upon end of the model’s serial production
First automation project for a car model at the Bremen facility
Exploiting process expertise to support the transition to a new model

Daimler Supplier Award 2013

Voith has been serving Daimler facilities all around the globe for more than 50 years. In March, Voith Industrial Services, one of the best Daimler suppliers, was awarded the Daimler Supplier Award 2013 in recognition of its innovative solutions, high level of commitment and outstanding expertise in technical and infrastructural facility management.

Markus Glaser-Gallion, Member of the Board of Management Voith Industrial Services and in charge of the Automotive Division, says: “Our customers appreciate the decades of experience we have gathered in the automotive sector, our high quality standards and the day-to-day reliability of our staff to deliver on our promises – globally, at all foreign locations operated by our customers.”