|G4-DMA (Customer Health and Safety); G4-PR1
Through its internal management system, Voith Hydro ensures that quality standards and certificates are uniform for all units globally. All of Voith Hydro’s locations are certified according to the ISO 9001 international quality management standard. Regardless of the operating location, the European standard applies at all times as the minimum standard for machine and plant safety. Through active product monitoring of the installed machines, Voith Hydro also ensures that new findings gained from operation are incorporated into machine optimization.
With its EPEX (Excellence in Project Execution) project, since the 2014/15 fiscal year Voith Hydro has aimed to achieve excellence in executing projects. EPEX focuses on process and product standardization as well as on strengthening customer focus.
As KPIs Voith Hydro uses our internal GPS Standards for turbines & generators and their auxiliary systems, which we developed internally and which are based on our own extensive experience as well as harmonized standards.
In the reporting year the Owner Quality module was established as part of the project. All internal and external inspection and test plans have been revised, and now reflect current market requirements.
Moreover, several major successes have been achieved during project implementation in the reporting period. Among them, many pilot projects are already up and running according to the new standards. Furthermore, numerous employees have been trained using the train-the-trainer model.
In addition, as part of the continual development of Voith Hydro’s quality management system, a special fault-classification code was developed and implemented in the SAP fault documentation system in the reporting year. Now, according to the Pareto principle, fault clusters can be calculated and displayed at the press of a button. On the basis of this, the various functional units in the company are now regularly asked to initiate targeted improvement measures.
Voith Paper sees quality as a key differentiator that distinguishes it from the competition, and has anchored the subject in the top management level. The fundamentals of the Voith Paper quality management system are set out in Group Directives, process descriptions, and work instructions. Necessary reviews and corresponding documentation are controlled mainly via the internal ERP (enterprise resource planning) systems. Potential health, safety, and environment impacts are taken fully into consideration. To continuously improve the processes, Voith Paper uses various tools such as Ishikawa, FMEA (Failure Mode Effect Analysis), and 8D reports.
KPIs in the area of quality at Voith Paper include quality costs, based on the German DIN 55350 standard, which also serve as the basis for recognized benchmarks. They are complemented by internal and external fault analyses. The operational excellence results are recorded and evaluated in an Excellence database. The development of results has been positive on the whole since the project started in the 2014/15 fiscal year.
Internal Voith standards exist for the design of safety equipment. Risk assessments are performed routinely, whose results are taken into consideration during the product development process. Special regional aspects are taken into account by the Voith Paper Quality Order Manager organization, and allowed for when implementing the contract.
In the reporting period, one of the focus areas for Voith Paper was the further roll-out of its Modular Key Component project, which targets the consistent improvement of product quality. Under this project, paper machine components are harmonized irrespective of the paper grades to be produced, resulting in a reduction in mechanical engineering variance. This way, components can be used more universally and can be better combined, resulting in a drop in the error rate and an increase in quality. The other area Voith Paper focused on in the reporting period was the production and material quality of suppliers’ products, which always need to meet the same high standards we expect of our own products.
Voith Turbo maintains a uniform and comprehensive quality management system, which is also certified to ISO 9001. All employees are trained on quality issues and consistently implement this system. Several quality programs are currently running at Voith Turbo to increase the reliability of its products even further. At the same time, Voith Turbo seeks a close relationship with customers to allow their experience of daily system operation to be incorporated into further product development.
In the reporting period, the existing Quality departments were consolidated within the CTO organization. The idea behind this is to achieve global harmonization and standardization, allowing for individual industry and customer requirements. The three main certification activities are now taken care of by a single point; this also ensures that the shared document control system is used uniformly and efficiently. The various methods to ensure quality, such as Six Sigma, 8D, and FMEA, are also bundled in a dedicated unit for the entire Group Division. The holding and evaluation of customer satisfaction surveys, the corresponding internal lessons learned, and the handling of customer complaints are also coordinated centrally. Last but not least, attention is paid to ensure that quality assurance processes are efficient around the world, and that regulatory and legal requirements on future products are met.
The new organization at Voith Turbo also ensures that the relevant experts in the field of quality are involved early on in innovation processes. Among other things, this ensures that material quality and/or compliance regulations are respected. In doing so, we generally follow the principle of only promising what we can deliver – on time, in high quality, and to the agreed specification.