Parts & Service from a Single Source.

Your Reliable Partner on the Rail around the World.

Service tailored to a customer's requirements with a proposal for full service over the entire lifetime of the locomotives. Including preparation of a comprehensive service concept and integration of technical documentation, Vehicle management and hotline service. From fast spare part supply to effective training and a worldwide presence: You benefit from our extensive rail vehicle expertise.

Before and after the purchase you are in good hands with Voith: We would be happy to develop the service package that you need. 

Service Proposal 

• Fast troubleshooting: 24-hour hotline and weekend backup
• Repair on-site: We come to the locomotive - you don't bring the locomotive to us
• Preventive and corrective maintenance and repair
• Decentralized service locations
• Use of an existing workshop network

Technical Service

• Customized service contracts
• Simple general and delivery contracts for services and spare parts
• Technical advice
• Fleet management system OPRA
• Cost-optimized maintenance recommendations
• Assistance with materials/inventory management
• Planning and procurement of workshop equipment

Spare Parts

• Central spare parts warehouse
• Decentralized spare parts warehouse at service locations
• Service vehicles with spare parts
• Fast spare parts delivery
• Logistics and handling of spare parts
• Materials/inventory management, including preparation of concept
• Material reservation agreements (e.g. 48-hour delivery concept)
• Spare parts queries and orders via interactive spare parts catalogue

Training Sessions

• Basic training for locomotives
• Training for the Maxima and Gravita series
• Basic training for fleet management OPRA
• Maintenance and repair
• Troubleshooting
• Service software

Maintenance and Repair

• Order and proposal processing
• Full service
• Maintenance
• Repair
• Accident repairs
• Remotorization
• Major inspections
• Commissioning inspections of new and remotorized vehicles
• Delivery and commissioning
• Special tools for repairs

Warranty

• Professional warranty management
• Fast processing of complaints
• In-depth damage analysis
• Tracking of product statistics
• Coordination of product improvements
• 24-hour hotline and weekend backup
• Service staff in your vicinity

 
Service in Your Immediate Vicinity.

Outside Germany, please contact our branch offices. Additional locations being planned around the world.