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Service for trucks

Retarder - support

Support

Our Service -
Part of your Business

The team behind the retarder hotline is made up of specialists from Voith Turbo working worldwide on troubleshooting, initial startups and retrofits.

The retarder hotline tasks generally include technical clarification of questions regarding the retarder.
The team supports you by determining the cause of the error and providing the correct spare part number.
If you know the part number, contact our department for spare parts orders directly.

To provide you with specific, comprehensive advice, we require you to provide the following information:

  • Retarder type
  • Unit part number
  • Unit serial number
  • Vehicle manufacturer
  • Vehicle type
  • Date of first registration

FAQ

    Where I can find the oil list of my retarder?

    Learn more

    Where do I find information for changing the oil for my retarder?

    Learn more

    What repair services does Voith offer?

    Learn more

    What diagnostic services does Voith offer?

    Learn more

    Where can I purchase Voith original spare parts and obtain information on price and delivery times?

    Depending on the region, either from Voith or one of our service partners near you.

    Here is an overview

    Is it possible for Voith to repair the retarder in the truck/bus?

    Please contact your country representative.

    You will find an overview here

    How do I get service documents?

    Learn more

    Who are my local contact persons?

    Here is an Overview

    Retarder service training

      The target group for these training courses is the shop personnel who perform service and repairs on the Voith retarder. In order to ensure the best possible training success, the number of participants per training module is limited to 8 persons.

      Additional training offerings (such as support for continuing education for professional drivers, driving instructor training, etc.) are available upon request.

      VR115HV, VR115E, VR3250, Aquatarder PWR, Aquatarder SWR

      • Available information
      • Hydrodynamic principle
      • Heat dissipation
      • Operation
      • Client benefits

      For each retarder type:
       

      • Design and function
      • Maintenance
      • Troubleshooting / diagnostics
      • Removing / installing retarder
      • Repair service level 1

      Dates

        Appointment on request

        Location for training sessions

          Voith GmbH & Co. KGaA

          Commercial Vehicles
          Voithstr. 1
          74564 Crailsheim

          Target group / number of participants

            The target group for these training courses is the shop personnel who perform service and repairs on the Voith retarder.

            In order to ensure the best possible training success, the number of participants per training module is limited to 8 persons. The minimum number of participants is 4 persons.

            The assignment of places in the training course is made according to the date the applications are received.

            Course fee

              The fee for each training course per person is €600.00. For simultaneous application of additional persons from the same company, the fee for each training course per person is reduced to €450.00.

              All prices are non-inclusive of the current VAT.
              The course fee includes the expenses for instruction, training documents, beverages during breaks and lunch.
              Travel and lodging expenses are not covered by Voith.

              Application

                Please send your written application by regular mail, fax or email to:

                Voith GmbH & Co. KGaA

                Gottfried-Linke-Straße 205
                D-38239 Salzgitter

                Fax: +49 5341 21 1830
                Email: vta-training-cv@voith.com
                Internet: http://www.voith.com

                If you have any questions, please contact Ms. Sabrina Schrader at +49 5341 21 5446 or Mr. Sascha Koch at +49 5341 21 4872.

                You will receive a confirmation with additional information three weeks prior to the start of the training course. Should you need to cancel a registration, please inform us promptly so that we can plan accordingly.

                Contact

                  Voith GmbH & Co. KGaA

                  Mobility Service

                  Hardtstraße 8 74564 Crailsheim, Germany

                   

                  t +49 7951 32-1555

                  Technical Support

                   

                  t +49 7951 32-1555

                  Spare Parts Order

                   

                  t +49 7321 37-4000

                  f +49 7321 37-7805

                  Trainings

                  Ms. Sabrina Schrader

                   

                  t +49 5341 21-5446

                  Mr. Sascha Koch

                   

                  t +49 5341 21-4872

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