The on-site partner for reliable production
Increased system efficiency with the OnCall Mobile Service
2017-06-01 - Quick, competent and personal – with experience, the latest technology and a trained eye for the lowest tolerances, Voith's team of mobile service engineers minimizes shutdown times and ensures that the paper production process can run smoothly. Their know-how and experience are important factors in increasing system efficiency.
Under the hood of a shut-down system Nevius stands on a steel step and inspects the heads of a DuoCleaner. Most Voith machines are calibrated to exact specifications. "Thanks to my years of experience I have developed a good eye for these tiny tolerances," he says.
Nevius repairs a leaky pump that regulates pressure. An external firm doing maintenance had used hoses made from a material that can corrode. In turn, this caused leaks – a safety risk for the system as well as the employees: “A leak in a pump cabinet at a pressure of 300 bar can have the effect of a waterjet cutter," outlines Nevius.
While walking through the factory he explains how the systems are checked and setup and employees get the chance to learn something from him in passing. The plant manager is certain that service engineers like Nevius help to minimize production shut-downs. He says additional downtimes would be needed to get basic know-how about the machines; and that the Voith technicians can work faster. “We need people with expertise who come to our factory to take care of repairs," he said.
Nevius' job covers many different specialty areas – technology, sales, personal customer relationships, training and maintenance. And all play an equal part in his day-to-day work: “We provide the excellent service that customers always want to have."