Interactive online video support


Find immediate virtual support whenever needed

    In the event of a malfunction or standstill, every minute is precious.
    Get an early qualified assessment and troubleshooting by Voith service specialists, from any location and on any supported device!

    OnCall.Video is Voith’s audiovisual communication system that enables worldwide access to Voith expertise via our web-based video collaboration platform. OnCall.Video offers fast interactive support by local experts or the Voith service specialists at head office in Germany. Information such as images, drawings and sketches can be exchanged quickly and directly using the equipment. This enables the person on site to inspect and analyse a technical issue with the guidance and supervision of a remote expert.


    All benefits at a glance

      Immediate support
      Early inspection and troubleshooting
      Saves travel time & costs
      Simple documentation
      Software is device-independent
      Virtual access to worldwide expert network

      Process workflow

        OnCall.Video equipment components

          OnCall.Video system components such as a camera and tablet can be securely fastened to a wearer, allowing hands-free operation.

          • a protective helmet with headphones, HD camera and flashlight with laser pointer
          • an industrial tablet PC
          • a carrying strap for tablet PC

          OnCall.Video equipment components