2022-06-01

Indian customers rely on the Voith Paper Webshop for a quick and easy ordering process

  • Worldwide, the Voith Paper Webshop is already used by 180 customers
  • Chandpur Enterprises Ltd. and other India customers have now also opted for the Voith Paper Webshop
  • A fast, simple and personalized ordering process were the main reasons for the decision.
F.l.t.r.: Praveen Batra (Head of Sales & Services FRS, Voith India), Devesh K. Singhal (Technical Director, Chandpur Enterprises Ltd.), Gaurav Singh (Senior Executive, Sales & Services FRS, Voith India) and Harsh Bakshi (Deputy Manager, Sales & Services FRS, Voith India).
F.l.t.r.: Praveen Batra (Head of Sales & Services FRS, Voith India), Devesh K. Singhal (Technical Director, Chandpur Enterprises Ltd.), Gaurav Singh (Senior Executive, Sales & Services FRS, Voith India) and Harsh Bakshi (Deputy Manager, Sales & Services FRS, Voith India).
HEIDENHEIM. Customers worldwide order products and services in real time in the Voith Paper Webshop. In addition to spare and wear parts, fabrics can also be purchased via the application with just one click for over a year now. Chandpur Enterprises Ltd. has been benefiting from the expansion of the product portfolio in the Voith Paper Webshop since March.

Naomi Voith

Global Communication Manager

 

t +49 7321 37-2209

With the help of the personalized menu and the order history, we can now quickly identify our fabrics, order them and track the delivery status around the clock. We are very satisfied with the Voith Paper Webshop and the cooperation with the Voith experts, who have been flexible to our requirements.
Mr. Devesh K. Singhal, Technical Director of Chandpur Enterprises Ltd.

In addition to Chandpur Enterprises, other Indian customers have already integrated the Voith Paper Webshop into their ordering process. In total, more than 180 customers already rely on the digital application. In the personalized "My Shop" section, the paper manufacturers can find all the necessary information from the original and current condition of the equipment as well as the order and quotation history, drawings, manuals and contracts.

Initially, we were not sure whether we should convert our previous ordering processes to the webshop and digitize them. However, we then decided in favor of the Voith Paper Webshop, because we were completely convinced by the functionality as well as the very clear user guidance. In addition, the onboarding process and subsequent registration of the individual users went smoothly. We are glad to have taken this step.
Mr. Devesh K. Singhal, Technical Director of Chandpur Enterprises Ltd.

The Voith Paper Webshop is characterized by the highest data security standards. Different options can be booked depending on customer requirements.

Our goal is to enable our customers to optimize production with minimized downtimes. One building block for this is the quick and easy ordering of fabrics. We offer customer-specific solution packages, which we are continuously developing further on a regionspecific basis. The integration of the Webshop can be done smoothly for any customer worldwide.
Mr. Gaurav Singh, Senior Executive Sales & Service India at Voith Paper

About the company

Voith gate coporate headquater - Heidenheim
About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

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About Voith Paper

The Group Division Voith Paper is part of the Voith Group. As the full-line supplier to the paper industry, it provides the largest range of technologies, services, and products on the market, and offers paper manufacturers holistic solutions from a single source. The company’s continuous stream of innovations facilitates resource-conserving production and supports customers in significantly reducing their carbon footprint. With its comprehensive automation products and leading digitization solutions from the Papermaking 4.0 portfolio, Voith offers its customers state-of-the-art, digital technologies to increase the availability and efficiency of their systems in all areas of the production process.

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