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Beyond e-commerce

The Voith Paper Webshop

Online shopping has long been an established habit for today’s consumer, and it is also a valuable tool in business-to-business transactions. With the Voith Paper Webshop, the sourcing process is considerably optimized.

“We are a lean workforce, so it helps that the Webshop is accessible at all times – it saves time with regard to contacting staff at Voith,” says Michelle White, Senior Buyer with Palm Paper in the UK. For White, the benefits of the Voith Paper Webshop go clearly above and beyond the normal functions of an online marketplace. The platform has become a key source of information. “It is very helpful with regard to information on specifications, sizes and where the parts are actually located on the paper machine,” she states.

“The system especially simplifies inquiries for us, as we are able to see the availability and delivery dates at a glance,” says Christian Stocker, Team Leader of Technical Purchasing with Perlen Papier AG in Switzerland. “We use the Voith Paper Webshop already for 90% of our orders, as reaction times are much faster,” adds Thomas Kreienbühl, one of Stocker’s colleagues in Technical Purchasing. The shorter processing time is a key benefit that allows for much greater flexibility. “With regards to ordering, it is a good tool and a definite step forward,” confirms Stocker.

With regards to ordering, it is a good tool and a definite step forward.
Christian Stocker, Team Leader of Technical Purchasing

On the Webshop, customers can find and order spares for their installations, via user-friendly search and navigation functions. Registered clients speedily find the right products in their own order histories, as well as original deliveries, through a variety of customer-oriented options, such as drawing numbers, customer material numbers and installation location. Further developments to the platform will provide SAP integration, which will allow customers to call up the Webshop directly from their SAP or own procurement system. Future features include enhanced order tracking, for instance, as well as product and service configurations.