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Our Service – Part of Your Business.

    Every day holds new challenges. We help you master them successfully. Anytime. Anywhere.

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        OnEfficiency Service products

        Voith expands its Smart Service portfolio by new OnEfficiency solutions. OnEfficiency.SmartAccelerate is a technical software configuration update for the DIWA transmission. OnEfficiency.DriverAssist provides the driver with real time information about driving style and motivates him to improve driving behavior. The products aim to significantly and sustainably reduce fuel consumption of buses and to enhance safety.

        Quick facts: A creative and quick solution after a crash

        A gas explosion severely damaged a gearbox causing a production standstill. This resulted in production costs of 500k € per day. Various parts the client had on order were used for the re-build, others were re-machined where possible. A gear unit from another plant in the UK was shipped to Germany, as gearing was needed. An exhibition model was secured to provide the housing and planet carrier.

        Result: Within 14 days of the incident, production was running and a new gear unit was purchased soon thereafter.

        Quick facts: Component overhaul in the power plant

        An Indian combined-cycle power plant operator couldn’t operate one of the gas turbines, as there were heavy vibrations. This two-year problem was solved within five days, with the assistance of Voith Sweden.

        The gearbox protection unit, a SafeSet coupling, experienced bearing holder damage. This was a result of overheating and not being serviced for a ten-year period. Resolving the problem entailed the calibration of the friction surface, refilling and the reassembly of the SafeSet. The testing result after the reinstallation: no more vibrations in the gas turbine.

        Quick facts: Achieving conveyor operational stability while improving performance

        When each hour of downtime equates to 1.3 million USD of material that can’t be loaded or unloaded onto or off a ship loading conveyor belt operating 24/7, expert advice is needed. Voith recommended fill-controlled couplings. However, the client preferred a solution with constant-filled couplings. In order to facilitate this, simulation studies with TurboSim software were conducted. The result, delivery and installation was flawlessly achieved and additional emergency couplings were ordered. Status to date, no unplanned operational interruptions have been experienced.

        Voith services all brands

          You trust a service provider based on their experience, most of all if the brands of other manufacturers are involved. Voith is proving this day in and day out.

          Voith has earned the trust of its customers with more than 200 overhauls and more than 100 replacement units with more than 20 years of experience in the service of non-Voith brands. Almost the same range of services is offered – from maintenance, repairs, spare parts and technical services, all the way to modernization projects and retrofits.
          As a service manager in Australia, three items are critical: listening to the customer, being flexible, and always giving my all in my work.
          Gurpreet Kooner, Service Manager at Voith in Australia
          The close cooperation with Voith is a key factor for the effective utilization of the system when it comes to evaluating the data collected by SmartMaintenance.
          Georges Nave, Maintenance Director at Keolis in Bordeaux
          We help rail operators to focus on their core business, which is to transport passengers or freight from A to B.
          Ulf Klaua, Director Sales at Voith in Germany

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