2020-09-22
OnCall.Video: Voith adds new tool for remote video support to its digital service portfolio
- Fast problem-solving, shorter downtimes and increased productivity thanks to video-assisted communication system
- Access to Voith expertise at any time and from any location
- Attractive pricing for service calls and reduced carbon footprint
Video-assisted communication tool for access to expertise at any time and from any location
Thanks to the audio-visual communication system OnCall.Video, customers worldwide can draw on Voith expertise via an internet-based video collaboration platform at any time and from any location. Using OnCall.Video, the Voith specialist can see in real time exactly what the customer or operatoris seeing at the production facility. In addition to recommendingaction and documentation, important information canbe quickly conveyed to staff on site to provide an optimum level of support.
The digital solution is device-independent, so any device can be used for communication purposes. To perform servicing work with the machine still running, the technician can also wear industrial-grade smart data glasses that allow optimum communication with the Voith expert thanks to integrated voice control and active noise cancellation. Moreover, the smart glasses allow operators to keep their hands free, are splash-proof and dust-tight, and are compatible with the necessary PPE.
Wide-ranging applications for improved machine availability and productivity
“With the help of OnCall.Video, we can quickly analyze mechanical or technological problems and then recommend specific courses of action,” says Patrick Dengel, Manager Remote Solutions at Voith. “In addition to problem analyses, inspections and general service support, the system can also be used to assist with factory acceptance tests and commissioning.”
“Following an emergency in the wet end of our PM1, the local Voith service team was able to carry out the necessary repairs quickly and professionally with expert support via OnCall.Video,” says Franz Gstettenhofer, Authorized Signatory and Member of the Management Board at Lenzing Papier GmbHin Austria.“This reduced the machine downtime and we were able to restart production shortly afterwards.”
Knowledge transfer across locations
Apart from providing a way to connect quickly with Voith experts, OnCall.Video can also improve knowledge transfer within a company. “This is an option both for our customers, who can then optimally connect their various sites with each other, and for Voith,” says Stefan Endras, Manager Service Solutions at Voith. “Using OnCall.Video, collaboration between specialists across all distances can be accomplished quickly and easily. We have already been able to use the solution successfully for service assignmentswithout the expert in charge havingto travel to the relevant site.”
Even when travel options are limited, OnCall.Video provides fast and reliable support to ensure on-time delivery and commissioning.
For more information on OnCall.Video please visit:
www.voith.com/OnCallVideo
About the company
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 19,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
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The Group Division Voith Paper is part of the Voith Group. As the full-line supplier to the paper industry, it provides the largest range of technologies, services, and products on the market, and offers paper manufacturers holistic solutions from a single source. The company’s continuous stream of innovations facilitates resource-conserving production and supports customers in significantly reducing their carbon footprint. With its comprehensive automation products and leading digitization solutions from the Papermaking 4.0 portfolio, Voith offers its customers state-of-the-art, digital technologies to increase the availability and efficiency of their systems in all areas of the production process.